Frequently Asked
Questions

Embassy Rent A Car

Common Questions

A1: Embassy Rent-A-Car offers a variety of insurance options to suit your needs,including:

○ RCLI: Rental Car Liability Insurance.
○ SLI: Supplemental Liability Insurance.
○ SPD: Specialty Protection for Damage.
International customers must purchase full coverage insurance during the booking process.

A2: The self-service process allows you to book, verify, and access your rental vehicle
independently:
○ Reserve your car online.
○ Verify your ID through Vouched ID Verification.
○ Verify or purchase insurance (via Axle or ERAC products).
○ Unlock and start your vehicle with a secure code.

A3: You can book online through our website or via third-party platforms like Kayak, Priceline, and Expedia. Select your preferred vehicle, add-ons, and insurance during
the booking process.

A4: Embassy Rent-A-Car operates in:
○ Major Airports: Dedicated pick-up/drop-off zones.
○ Custom Locations: Hotels, business centers, and private addresses for added convenience.

A5: Our system ensures real-time inventory updates and competitive pricing across
platforms, making your booking seamless whether it’s direct or via an OTA partner.

A6: Yes, we run seasonal promotions and distribute exclusive promo codes via:
○ Email newsletters.
○ Social media campaigns.
○ Partner platforms.

A7: Vouch securely verifies your identity by matching uploaded documents (driver’s license or international equivalent) with real-time validation technology.

A8: Axle allows quick and secure verification of your existing insurance coverage directly with your carrier. If you don’t have valid coverage, you can purchase insurance through ERAC Insurance Table Products.

A9: Customers can enhance their rental experience with:
○ GPS navigation systems.
○ Child safety seats.
○ Additional insurance options.
○ Premium detailing services.

A10: Yes, you can request a vehicle upgrade during booking or at the time of pick-up, subject to availability. Special promotions and discounts on upgrades are regularly offered.

A11:
○ Deposits: Pre-authorized on your credit card and refunded upon vehicle return if all terms are met.
○ Quotes: Detailed breakdown provided during booking, including base rates,taxes, fees, and add-ons.
○ Payments: Multiple options accepted, including credit cards and digital wallets.

A12:
○ Check-In: Take and upload photos to document vehicle condition upon pick-up.
○ Check-Out: Return the vehicle, upload final photos, and securely lock it to complete your rental.

A13:
Transparent fees include: ○ Late return charges.
○ Additional driver fees.
○ Upgrade and add-on costs.

A14:
○ Deposit Return: Released within 3-5 business days if no damage or violations
occur.
○ Deposit Loss: Retained partially or fully for damages, policy violations, or unpaid fees. A detailed breakdown is provided in such cases.

A15: A comprehensive help guide is available during booking, outlining coverage options and steps to follow in case of accidents or vehicle damage.

Services
Quick Links
Get In Touch
1132 Cascade St, Erie, PA 16502
3075 NW S River Dr, Miami, FL 33142

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Partnership Program
Inquiry Form

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